Yulia Vakulenko
Lecturer
Publications
Displaying of publications. Sorted by year, then title.
Customer experience dimensions in last-mile delivery: an empirical study on unattended home delivery
John Olsson, Daniel Hellström, Yulia Vakulenko
(2023) International Journal of Physical Distribution & Logistics Management, 53 p.184-205
Journal articleCustomer expectations of unattended grocery delivery services: mapping forms and determinants
John Olsson, Mary Catherine Osman, Daniel Hellström, Yulia Vakulenko
(2022) International Journal of Retail & Distribution Management, 50 p.1-16
Journal articleDoes delivery service differentiation matter? Comparing rural to urban e-consumer satisfaction and retention
Yulia Vakulenko, Jasenko Arsenovic, Daniel Hellström, Poja Shams
(2022) Journal of Business Research, 142 p.476-484
Journal articleRural supply chain management: a multidimensional framework for future research in Europe
Günter Prockl, Bettina Williger, Maja Tampe, Yulia Vakulenko, Daniel Hellström
(2021) International Journal of Business and Systems Research, 15 p.1-1
Journal articleSelf-service Last Mile Delivery : E-consumer perspective on service renovation
Yulia Vakulenko
(2020)
DissertationOnline retail experience and customer satisfaction: The mediating role of last mile delivery
Yulia Vakulenko, Poja Shams, Daniel Hellström, Klas Hjort
(2019) International Review of Retail Distribution & Consumer Research, 29 p.306-320
Journal articleService innovation in e-commerce last mile delivery : Mapping the e-customer journey
Yulia Vakulenko, Poja Shams, Daniel Hellström, Klas Hjort
(2019) Journal of Business Research, 101 p.461-461
Journal articleCustomer value in parcel lockers. An initial qualitative investigation
Yulia Vakulenko
(2019)
Licentiate thesisInnovative framework for self-service kiosks: Integrating customer value knowledge
Yulia Vakulenko, Pejvak Oghazi, Daniel Hellström
(2019) Journal of Innovation & Knowledge, 4 p.262-268
Journal articleWhat's in the parcel locker? Exploring customer value in e-commerce last mile delivery
Yulia Vakulenko, Daniel Hellström, Klas Hjort
(2018) Journal of Business Research, 88 p.421-427
Journal articleCustomer value in self-service kiosks: a systematic literature review
Yulia Vakulenko, Daniel Hellström, Pejvak Oghazi
(2018) International Journal of Retail & Distribution Management, 46 p.507-527
Journal article reviewUrban VS rural logistics service quality. Comparing customer satisfaction factors
Yulia Vakulenko, Daniel Hellström, Klas Hjort, Poja Shams
(2018)
Conference paper: abstractOnline retail experience and customer satisfaction: The mediating role of last mile delivery
Yulia Vakulenko, Poja Shams, Daniel Hellström, Klas Hjort
(2018) NRWC 2018 Conference Proccedings
Conference paperCustomer behavior dynamics in e-commerce last mile delivery: Investigating a new service algorithm
Yulia Vakulenko, Poja Shams, Daniel Hellström, Klas Hjort
(2018) GIKA 2018: Book of abstracts and proceedings
Conference paperWhat's in the locker? Exploring customer value in e-commerce last mile delivery
Yulia Vakulenko, Daniel Hellström, Klas Hjort
(2017)
Conference paper: abstractCustomer value in self-service technologies : A systematic review
Yulia Vakulenko, Daniel Hellström
(2016)
Conference paper: abstractCustomer value in parcel lockers: Investigating the last mile digitalization
Yulia Vakulenko, Daniel Hellström, Klas Hjort
(2016)
Conference paper: abstract