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Su Mi Dahlgaard-Park

Su Mi Dahlgaard-Park

Professor

Su Mi Dahlgaard-Park

The evolution and convergence of total quality management and management theories

Author

  • Su Mi Dahlgaard-Park
  • Lidia Reyes
  • Chi Kuang Chen

Summary, in English

This study compares the historical evolution of Total Quality Management (TQM) to eight well-known management theories to investigate whether there are affinities between TQM and the selected management theories. The study uses the core values and components of the EFQM Excellence Model as the framework for the analysis which reveals that most of the ingredients in the selected management theories have been incorporated in the EFQM Excellence Model (74% of their core values and 75% of their components). These findings coincide with research done by Dahlgaard-Park [(2008). Reviewing the European excellence model from a management control view. The TQM Journal, 20(2), 98–119] which concluded that six analysed management control theories had been more or less incorporated into the EFQM excellence model. The analyses also find that the core values/ principles ‘adding value for customers’, ‘creating a sustainable future,’ and ‘harnessing creativity and innovation,’ all crucial to TQM, were not fully incorporated into the management theories analysed. In line with the findings in Dahlgaard-Park [(2008). Reviewing the European excellence model from a management control view. The TQM Journal, 20(2), 98–119], the authors conclude that TQM should be considered as an evolving management theory which continuously adopt and adapt the changes of stakeholders as well as changing premises and requirements of environments. The research shows that the TQM framework not only embraces most critical components which are identified in other major management theories but also incorporated some emerging managerial aspects that are becoming increasingly important.

Department/s

  • Department of Service Studies

Publishing year

2018-07-29

Language

English

Pages

1108-1128

Publication/Series

Total Quality Management and Business Excellence

Volume

29

Issue

43353

Document type

Journal article

Publisher

Routledge

Topic

  • Business Administration

Keywords

  • EFQM Excellence Model
  • management history
  • management paradigm
  • management theory
  • Total Quality Management (TQM)

Status

Published

ISBN/ISSN/Other

  • ISSN: 1478-3363