![Klas Hjorth.](/en/sites/ses.lu.se.en/files/styles/lu_personal_page_desktop/public/2023-10/KlasHjorth%2801%29_0.jpg.webp?itok=F3tyJm6f)
Klas Hjort
Senior lecturer
![Klas Hjorth.](/en/sites/ses.lu.se.en/files/styles/lu_personal_page_desktop/public/2023-10/KlasHjorth%2801%29_0.jpg.webp?itok=F3tyJm6f)
Online retail experience and customer satisfaction: The mediating role of last mile delivery
Author
Summary, in English
Department/s
- Packaging Logistics
Publishing year
2019-06-04
Language
English
Pages
306-320
Publication/Series
International Review of Retail Distribution & Consumer Research
Volume
29
Issue
3 (special Issue)
Document type
Journal article
Publisher
Taylor & Francis
Topic
- Transport Systems and Logistics
- Business Administration
Keywords
- Customer experience
- E-commerce
- online retail
- Last mile delivery
- Customer satisfaction
Status
Published
Project
- Paketautomat i stad och glesbygd på företag och myndigheter
ISBN/ISSN/Other
- ISSN: 0959-3969